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The Amazon Music application delivers a more stable and diverse music experience than the web player. Nonetheless, the experience of using the Amazon Music app is not consistently seamless for some users. They may encounter the "Amazon Music App Not Working" issue, as above. Users cannot stream songs, albums, or playlists if the Amazon Music app is down or not working. This page offers ten useful solutions to fix Amazon Music not working.

Part 1 Why is Amazon Music Not Working?

Before tackling the problem of the Amazon Music app not working, let's figure out what could be causing it.

Weak Internet Connection: Unstable network connectivity will cause Amazon Music to keep buffering and fail to load.

Full Storage Space: You may have run out of storage on your iOS device, causing Apple Music music downloads to fail.

Amazon Music's Server Is Down: If the server is down, users will experience the app freezing or crashing when accessing content.

Outdated Version of Amazon Music App: The older version of the Amazon Music app does not address existing bugs that trigger disruptions in music playback or app navigation.

Incompatible Device OS: If you have not updated your device's OS for a long time, it might be incompatible with the most recent version of the Amazon Music app.

Corrupted Cache and Data: The cache may store corrupted files that cause playback failure and affect the app's overall performance.

Interference from Other Apps: Other apps running in the background may interfere with the Amazon Music application. Sometimes, It is also triggered by Alexa or integration issues with smart devices.

Permission Settings: Malfunctions may occur because the app lacks the necessary permissions to access the internet, storage, or audio features.

Part 2 How to Fix Amazon Music Not Working

Fix 1 Ensure a Stable Network Connection

Ensure your Amazon Music application is working under a stable network condition whenever possible. Otherwise, a weak Wi-Fi or mobile data connection gives rise to Amazon Music not playing or not downloading songs. If your Wi-Fi network is not reliable enough or goes down, try switching to access Amazon Music over cellular data.

Step 1: Go to device Settings and select Cellular.

Step 2: Scroll down to locate the Amazon Music app. Allow it to use cellular data.

Fix 2 Force Close the App and Restart It

Forcing stop the Amazon Music application helps clear temporary glitches. A restart provides a fresh start because it rebuilds the connection and syncs new settings. It's easy to perform app closing and restarting on various devices.

On Android/iPhone:

Step 1: Open the multitasking interface by swiping up from the bottom of the screen

Step 2: Locate the Amazon Music app, then swipe the app up and off the screen.

Step 3: Launch the Amazon Music app again from your start menu or desktop.

On Windows PC:

Step 1: Right-click on the buttom of the computer interface, choose "Taskbar Manager".

Step 2: Find the Amazon Music app in the list, and select “End task.”

Step 3: Click the Amazon Music icon and restart it.

On Mac:

Step 1: Press Command + Option + Esc to open the Force Quit menu.

Step 2: Select Amazon Music in the list, then click the "Force Quit" button.

Step 3: Reopen the Amazon Music app from your Applications folder or dock.

3. Reboot Your Mobile/Computer

When the Amazon Music application is not opening, try restarting your mobile or computer to free up the system space. Sometimes, other background apps or settings may interfere with Amazon Music. Rebooting your device will close unnecessary apps, thus recovering the running efficiency.

Fix 4 Check Device Compatibility

The latest version of the Amazon Music application cannot work correctly on older devices or outdated operating systems. Also, future updates to the Amazon Music app may not install or function on your device without a compatible OS version. So, keep your device's OS up to date. If your device does not satisfy the minimal system requirements for Amazon Music, switch to a compatible one.

Fix 5 Update Amazon Music App

In the meantime, it's also vital to perform the application update. By not updating, you continue to deal with bugs such as the app not working and problems with playback, syncing, or downloads. As a result, check if you're running the latest version of the app by selecting "About Amazon Music." Then, go to your device's onp Store and get the app upgraded to the most recent version.

Note: To enable automatic updates, go to Settings > App Store and turn on “App Updates.”

Fix 6 Uninstall and Reinstall the Application

When the Amazon Music app isn't working as expected, uninstalling and reinstalling it is also a common fix. It can reset all of your settings, preferences, and customizations. Once the installation is done, reinstall the application from the app store.

On Mobile:

Step 1: Open Settings, then go to Apps > Amazon Music.

Step 2: Tap Uninstall and confirm the action.

Note: For iOS users, just press and hold the app icon until it starts shaking, then tap the X or Remove App.

On Windows PC:

Step 1: Search Amazon Music at the search bar below.

Step 2: Select Amazon Music and then tap "Uninstall.". Follow the prompts to delete the app and relevant files.

Note: For Mac users, just drag the app icon to the trash. Then, empty the trash to complete the uninstallation.

Fix 7 Clear the Cache for Amazon Music App

Clearing the cache is set to resolve intermittent app performance issues. Potentially corrupted files will accumulate over time, taking up storage space on your device and hindering the app's smooth operation. See the steps for deleting Amazon Music's cache on different devices.

On Android and Fire Tablets:

Step 1: Open the Amazon Music app.

Step 2: Go to Settings on your phone and find the app title in the list.

Step 3: Select Storage, then tap on Clear Cache.

On PC and Mac:

There are two workarounds to clear cache for the desktop version of Amazon Music app.

1. Remove the Data Folder

Windows PC: Click the Start menu and copy and paste the following path: %userprofile%\AppData\Local\Amazon Music\Data. Then hit enter.

Mac: Click Finder, hold shift-command-g in the keyboard to open "go to folder" window. Then copy and paste the folder location in the box: ~/Library/Application Support/Amazon Music/Data

2. Reload Music Library

Step 1: Start the app, click the Profile icon at the top right, then choose Settings.

Step 2: Scroll down to the bottom, click "Reload Library" and confirm "Continue."

Note: The iOS devices do not provide an option to clear the cache. But you can delete and reinstall the Amazon Music App by referring to the Method 6.

Fix 8 Log out and Back in the Account

Logging in again can help synchronize your music library and playlists if you're using Amazon Music on multiple devices. Moreover, re-logging can clear any temporary data triggering the app to behave erratically.

Step 1: Click your profile picture on the Amazon Music app

Step 2: Click the Sign Out button to log out of your Amazon Music account.

Step 3: Quit the Amazon Music app and then follow the same steps to sign into Amazon Music again.

Fix 9 Check Amazon Music’s Server Status

The app might struggle to open or load content, with extended loading times or error messages like "Cannot connect to Amazon Music." This implies that Amazon Music's server may be down temporarily. Check Amazon's official social media accounts for updates on outages. You can also utilize a website checker like DownDetector to see if Amazon Music is experiencing an outage.

Pro tips: Once the server crashes, you'll lose access to songs, playlists or albums from Amazon Music. To enjoy uninterrupted playback of Amazon Music, you can keep Amazon Music songs forever through AudiCable Amazon Music Recorder.

Fix 10 Ask Help for Customer Support or Amazon Forum

If none of these solutions work, you can seek help from the Amazon support team or the online forum.

Contact Support: Your profile > Help > Contact Us. You'll directed to a new window, here you can type the problem in the help library, or click "Something Else" to chat with the AI assistant.

Go to Amazon Forum: https://uk.amazonforum.com/s/amazon-music

Extra Tricks: Listen to Amazon Music Offline with No Limits

If you're looking for a trustworthy tool to listen to Amazon Music without app bugs distraction, you should not go wrong with AudiCable Amazon Music Recorder. This easy-to-use tool greatly maximizes users' music experience by saving music to local lossless audio for playing anywhere.

Tool Required: AudiCable Amazon Music Recorder

AudiCable Amazon Music Recorder is designed to download Amazon Music songs, albums, playlists, and podcasts to your PC or Mac. With the output parameters set, you can easily convert Amazon Music to MP3/AAC/WAV/FLAC/AIFF/ALAC formats with up to Ultra HD quality maintained.

This music streaming converter does far more than that. Built with a full set of audio tools, AudiCable supports free format conversion, ID3 tag editing, CD burning, AI vocal removal and more.

📂 Tutorial on Downloading Apple Music Songs Offline

AudiCable Audio Recorder supports both Windows and Mac operating systems. We'll start with an example of AudiCable for Windows. Please install the AudiCable application in line with your computer system. Then, follow the five-step instructions below.

Step 1: Select Amazon Music Platform

Start the AudiCable Amazon Music Recorder on your computer first. The Music section displays a variety of music icons. Click Amazon Music icon and sign in to your account.

Note: To download Amazon Music from the web player, just click the switching icon located in the upper-right corner.

Step 2: Adjust Output Parameter

Choose "Output Format," "Output Quality," "Convert Speed," and other options after clicking "Settings" in the lower left corner.

Step 3: Add Amazon Music to AudiCable

Drag and drop or copy and paste the link to an Amazon Music album, artist, or playlist to add it to your AudiCable. Next, click the "Add" button after choosing the music you intend to download.

Step 4: Start Converting Amazon Music Offline

Press the "Convert" button to initiate the process of saving tracks from Amazon Music to your local drive. This task will be completed shortly. To abruptly terminate the music conversion, simply click the "Abort" button.

Step 5 Find Amazon Music Downloads

After it's finished, you may go to the Converted column on the left to view all of your downloaded music histories. You can view all of the converted Amazon Music files by clicking the "Folder" icon that appears behind each song.

 Disclaimer: 

• All these methods are for personal or educational use only.
• You should not use this tool to distribute music or for business.

Wrapping Up

While experiencing issues with Amazon Music not working can be frustrating, the solution outlined above in this guide can help you troubleshoot and resolve common problems effectively. From ensuring a stable internet connection to clearing the app cache and contacting customer support, these fixes help optimize your user experience. Meanwhile, we've also demonstrated another nifty trick to enjoy uninterrupted playback of your favorite music and playlists. AudiCable Amazon Music Recorder is where you go.

Note: You can only convert the first 1 minute of each audio with the free trial version. Please buy the full version to unlock its limits.